The importance of independence is often overlooked. IMS takes a third party view between the client and their Service Provider, whether that is a software vendor or an outsource company.
One of the advantages of an MCS solution is that the upfront expenditure is significantly less in the first two years as low cost regular instalments are made on a quarterly basis. The MCS solution also utilises a revenue budget which is often more flexible than a capital budget, yet all the benefits are upfront within the first month of installation. In addition, the MCS revenue spend typically attracts more advantageous tax relief.
IMS comprises IT professionals from wide-ranging sectors of the IT industry with client relationships going back over 25 years. We can therefore offer our clients and potential clients a total solution based on a strong foundation of product knowledge and supply.
IMS recognises the value to clients of achieving the highest levels of supply and support to users. We have therefore obtained exclusive or virtually exclusive supply and distribution of our entire key product ranges. As such we are unique in our ability to offer a tailored combination of IMS Toolkit solutions to suit clients’ network management requirements and remain open in regards to product sourcing on behalf of our clients.
At IMS we provide full accreditation and training to both our Technical and Sales departments in order to offer unrivalled pre- and post-sales support to our client base. We permanently exceed our vendors’ accreditation requirements to the highest possible levels.
The fulfilment of our product solutions has led to the development of one of the largest installed UK bases for our key vendors with a history of proven sales and support excellence within the IT sector.
Our success in the provision of our solutions is maintained through a wide range of products, guaranteeing the End-User a truly independent critical view of the customer’s needs. In addition to product supply, we offer market leading ‘Adept’ consultancy and network troubleshooting, in order to ensure the highest levels of support.
At IMS we offer a fully comprehensive 5* Support package including software revisions and hardware maintenance, either on a ‘return to base’ or ‘on-site’ agreement. Additionally we offer Hotline telephone support including unique remote problem resolution of client network problems, ongoing re-training within the Support contract and on-site call outs throughout the year from our ‘Adept’ technicians for resolution of network and application problems.
All system pre-installation and configuration provided by IMS is ‘client specific’. On-site training is geared to the client’s environment, incorporating effective knowledge in proactive troubleshooting techniques and systems management. This time can be used for either training or consultancy work, and is designed for up to six students per class.
